1. What to do if you urgently need medical assistance abroad?

Call the Service Company (Assistance) by the phone numbers specified in your policy (certificate), as well as in the Memo, and tell:

Last name, first name;

Your insurance company – “Halyk” Insurance Company” JSC;

Answer the questions that the operator of the Service Company will ask.

Service Company - a representative of the "Halyk" Insurance Company" JSC which organizes the provision of medical and other services upon the occurrence of an insured event according to the program of your policy.

It is important to timely notify the Service Company about the occurrence of an insured event and agree on the procedure for obtaining medical services! Failure to notify the Service Company and non-coordination of your actions may lead to a denial of insurance payment.

Service Companies organizing services abroad:

AWP Servis Hizmetleri A.Ş.

address: Turkey, Üsküdar – İSTANBUL, Altunizade Mahallesi, Kısıklı Caddesi, No: 47/6.

24/7 Call Center:

+90 216 528 3005; +90 216 528 3006

Additional phone numbers:

+90 216 528 3007; +90 216 528 3008

(cost of calls depends on the local communication tariffs)

e-mail: awptr.interco@allianz.com

If you are in Turkey:

FIRST ASSIST MEDICAL LIMITED STI

24/7 Call Centre: +90 242 310 4444

(a call from a landline phone in Turkey is free)

WhatsApp: +90 544 506 8088

e-mail: info@firstassist.com.tr

If you are in any country in the world except Turkey:

BALT ASSISTANCE SERVICE

24/7 Call Centre: +7 495 134 00 35, +7 401 260 52 74

SMS: +7 909 7765197

e-mail:claim@calltravel.eu

skype:baltassistans

website:www.travelfrog.ru

Additional numbers by country

(cost of calls according to local communication tariffs)

Poland: +48 22 188 12 99

Greece: +30 231 220 50 25

Bulgaria: +359 554 811 88

Egypt: +20 1111 075 174, +20 1100 783 485

Israel: +972 33 741 065

2. What to do if it was not possible to contact the Service Company and you urgently need help?

Contact the nearest medical institution and pay the costs for medical care.

As soon as possible, but no later than 3 days after your seeking for medical assistance, report the insured event by calling the Service Company or "Halyk" Insurance Company" JSC:

Contact Center: +7 (727) 250 22 22

WhatsApp: +7 777 090 18 50

e-mail: info@halyksk.kz

3. How to get insurance compensation if you paid medical expenses?

Request and take the following documents from the clinic where you received medical services:

certified medical reports and examination results;

documents confirming the payment made by you (invoices and checks).

No later than thirty (30) business days from the date of return to the Republic of Kazakhstan, provide "Halyk" Insurance Company" JSC with a package of documents for reimbursement of expenses.