To receive assistance in case of an insured event, you must immediately (personally or through a representative) contact the service company (the link is specified in the insurance certificate) (within 2 (two) days for valid reasons).
LGA Medical Treatment Facilitation Services (LGA):
Main phones of the center of round-the-clock service +20 69 366 02 34, +20 69 366 02 23
Additional multi-channel numbers for tourist countries (the cost of the call-according to the tariffs for local communication)
Egypt - +20 69 366 02 34, +20 69 366 02 23
Opportunity to state the situation
WhatsApp +20 115 908 08 07 (audio communication is not supported)
Electronic communication: office.lgassistance@gmail.com
Insured:
- taking measures to reduce losses from the insured event;
- proposals, instructions for implementation in the event of an insured event in the event of an insured event assistance company, insurer and other competent persons, bodies in the country of temporary residence;;
- provide the insurer with the available documents necessary to clarify the circumstances of the nature and amount of damage caused by the insured event.
After returning to the Republic of Kazakhstan, it is necessary to apply to the office of the insurer with an application for the insurance payment and provide it:
a copy of the identity document or passport of the insured with the mark of the border checkpoint on crossing the border of the Republic of Kazakhstan and (or) a document that is the basis for the presence of the insured in the insurance territory;
original or notarized copy of the document confirming the occurrence of the insured event and the amount of damage caused to the life and health of the insured, including:
- medical documents containing information on the date of seeking medical care, the state of health of the insured when seeking medical care, diagnosis, appointment (prescription) of a doctor, medical manipulations performed and medicines issued, broken down by quantity, date and cost, indicating the address and contact details of the medical institution and the doctor;
- documents confirming the fact of payment to the insured of medical and other services as a result of the insured event, indicating the amount, currency, date of payment;
- documents confirming the fact of payment indicating the name, quantity and cost of goods and services (receipts, invoices, receipts for payment and other documents ) ;
- in case of an accident-medical documents to establish the fact of use of psychoactive substances and the state of intoxication of the insured;
- in case of an accident-documents of law enforcement, judicial and other competent authorities confirming the fact of the accident and the circumstances of its occurrence.;
- a death certificate indicating the cause of death, the conclusion of a forensic medical examination or the Protocol of a pathological autopsy shall be submitted in the event of the death of the insured;
- documents confirming the cancellation or exchange of travel documents (tickets, boarding passes), refusal of the booked hotel room, as well as refusal of other tourist services issued to the insured for the unused part of the period of stay abroad shall be submitted in case of early return to the territory of the Republic of Kazakhstan as a result of compulsory long-term stay in the country (place) of temporary stay or the occurrence of an insured event.;
- travel documents (tickets, boarding passes) - when transporting minor children and (or) close relatives of the insured;
- documents confirming the implementation of telephone calls, messages to the insurer and the assistant of the company by phone numbers specified in the insurance certificate or insurance policy;
- documents confirming the costs associated with the adoption of measures to prevent and reduce costs;
- documents proving the identity and rights of the beneficiary-if necessary.
In the event of an insured event, in order to receive assistance (personally or through a representative), you must immediately, but no later than 24 hours, contact the Service Company (contacts are indicated on the last page of the policy cover):
- с ООО «Балт Ассистанс Сервис» (service all over the world, except Turkey);
The main telephones of the 24-hour help center are + 7 495 1340035, + 7 401 2605274
Additional multichannel numbers for tourist countries (cost of calls - in accordance with local tariffs for communication)
Poland - + 48 22 188 12 99
Greece - + 30 231 220 50 25
Bulgaria - + 359 554 811 92, + 359 554 811 88
Egypt - + 20 1111 075 174, + 20 1100 783 485
Israel - + 972 33 741 065
Turkey - + 90 850 480 22 58
skype - baltassistans (audio communication is not supported)
Electronic communication: claim@calltravel.eu. Website: www.travelfrog.ru
SMS-messages: + 7 909 7765197. When sending SMS, indicate: name, country of residence, town / hotel, telephone number for communication (indicating all codes and extensions).
- ООО "First Assist" (service in Turkey);
Basic phone +90 242 310 4444 (Calls from a landline phone are free)
E-mail: Info@firstassist.com.tr
After notifying the Service Company, you need to act in accordance with the instructions of the Service Company.
If, due to the emergency or for objective reasons, you could not contact the Service Company, you can independently seek medical help and pay the costs of the medical care provided. In this case, you or your representative must:
- Take reasonable and affordable measures to reduce losses associated with the insured event.
- Provide documentary registration of the insured event in the competent authorities (depending on the nature of the event, as a result of which harm was caused to the health of the Insured or his death occurred);
- Immediately, as soon as the physical condition allows (within 24 hours from the moment of applying for medical help, but not later than 3 (three) working days from the date of the occurrence of the event, inform the Service Company or the Insurer.
After arriving in the Republic of Kazakhstan, within 30 (thirty) working days, you need to contact the Insurer's office with a written application for the insurance payment and provide:
original insurance policy (duplicate);
originals of medical documents containing information about the diagnosis, state of health of the Insured at the time of seeking medical help, about the manipulations and treatment performed, or a medical document about a disease or other health disorder;
originals of prescriptions, invoices, receipts for payment of medical services;
documents confirming the fact and reasons for the occurrence of an insured event
in case of road traffic accidents - copies / originals of acts of the traffic police / militia;
in the event of harm caused by third parties - a resolution on attracting as a victim;
in case of fire - fire act;
a copy of the foreign passport of the insured with marks of border control on crossing the state border of the Republic of Kazakhstan and the country that is the territory of insurance;
identity documents of the Insured / Beneficiary and the right to receive insurance benefits;
originals or copies of air and railway tickets, as well as tickets for water or road transportation;
in case of death of the Insured, you must additionally provide:
copies of documents provided for by legislative or regulatory enactments containing data on the cause of death of the Insured (forensic medical examination report, death certificate indicating the cause);
original or copy of death certificate;
documents confirming the repatriation of the Insured's body: act of transportation of the body - cargo 200, receipts, receipts confirming the costs of embalming the body, delivery of the body, cost of the coffin, funeral company services, consulting services.
The documents must be provided with a translation into the state or Russian language with the seal of the translation agency.
